Résumé of Boyd Currey ‹ Meridian ‹ meridian.net.au
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To utilise my unique combination of skills and experience in marketing, information technology, and small business management, in a technical market research role, to improve information flow and decision-making.
High computer literacy
Over a decade of experience and enjoyment learning to use a range of operating
systems, databases, office applications, programming and scripting languages,
and Internet technologies.
Problem solving
Experience in and satisfaction from the timely resolution of problems of a
critical nature through effective research and investigation.
Written and verbal communication
Excellent grammar, spelling and English skills, with the ability to listen,
communicate succinctly, and articulate complex information.
Customer and staff liaison
Experience in developing relationships with customers and other staff members,
from a wide range of backgrounds and areas of expertise.
Data analysis
Genuine enthusiasm for data analysis using spreadsheets and databases, data
checking (consistency and integrity), graphing, and presentation.
Report writing
Take pride in producing high quality written reports, using extensive knowledge
of Microsoft Word, Adobe Photoshop, desktop publishing applications, and
typography.
Information visualisation and graphic design
A passion for effectively communicating data using high-quality information and
graphic design principles – using vision to think!
Bachelor of Science – Computing and Maths
University of New England, Armidale, 1994
Credit-plus average
Marketing – Certificate IV
TAFE, Port Macquarie, 2002
Distinction average
Received the Metro Advertising Award for first in the course
Small Business Management – Certificate IV
Open Training and Education Network, 2002–present
Distinction average
Market Researcher
Ecolab, Castle Hill, 2003
NetCache Third-level Support Engineer
Network Appliance, North Sydney, 2000–2001
Caching and Network Storage Specialist
ProVision, North Sydney, 1998–2000
Reseller NetCache Engineer of the Year 2000 – Australia-New Zealand
Internet Systems Administrator
OzEmail, St. Leonards, 1997–1998
Internet Systems Administrator and Internet Consultant
Dragon Net, Edgecliff, 1995–1997
Senior Technical Advisor
University of New England, Armidale, 1994
Honest and loyal
Sense of humour
Creative and resourceful
Analytical and systematic
Attention to detail
Customer focussed
Hands-on approach
Work well unsupervised
Photography
Desktop publishing
Information design
Web design
Typography
Dance music and DJing
Nutrition, health and fitness
Example market research reports available (in confidence) on request.
Please take a look at my online portfolio
for examples of market research
reports and web design.
Professional, academic, and personal referees available on request.
To date I have worked mainly in systems administration and engineering support roles for some of the leaders in the IT industry. My primary focus has been on Internet technologies and customer-focussed support.
Contract position
Castle Hill, NSW
January 2003
Ecolab Ltd
Ecolab is a world leader in the manufacture and marketing of technically
superior cleaning and sanitising products and systems for the hospitality and
healthcare industries.
Reported to Marketing Manager
Successfully applied recently acquired skills in marketing by designing a questionnaire, conducting telephone interviews, analysing data, and writing a final report.
Made contact with marketing, sales, and distribution managers, customers, and industry associations to gather background information.
Managed the project largely unsupervised.
Enjoyed learning a great deal about the cleaning chemical industry.
Researched the market characteristics of budget cleaning chemicals, as defined by the market research brief.
Full-time position
North Sydney, NSW
May 2000 – May 2001
Network Appliance
Network Appliance is a recognized leader in enterprise storage and the
delivery of data and content on demand.
Reported to Product Quality Manager (USA), Operations Manager, and Sales Account Manager (Australia)
Network Appliance acquired ProVision Technology (see below) in May 2000. I maintained a similar role.
Full-time position
North Sydney, NSW
October 1998 – April 2000
ProVision Technology Pty Ltd
ProVision Technology offered customers high-end solutions to their
file-storage and networking needs, and provided superior technical
support.
Reported to Customer Support Manager and Sales Account Managers
Analysed system performance metrics to forecast usage requirements, quantify performance improvements, and measure bandwidth savings.
Continued the development of an automated system for the collection of key performance statistics from customer caching deployments.
Maintained a proactive approach to automated system monitoring, thereby improving system fault-tolerance and performance.
Excelled in customer support by developing professional relationships, technical account management skills, and product knowledge.
Designed and implemented a call centre database in MS Access to streamline the handling of customer support enquiries.
Created a system profile database in MS Access to store detailed information about customer hardware and software configurations to expedite resolution of technical issues.
Significantly improved the department's Intranet web site by redesigning the layout and reorganising content, improving navigation, and identifying commonly used tools.
Reseller NetCache Engineer of the Year 2000 – Australia-New Zealand.
Diagnosed and resolved escalated technical issues by working with customers, Account Managers, engineering resources, and support staff, in the United States, European, and Asia-Pacific Support Centres.
Assisted Systems Architects and Sales team with system design, tender responses, evaluation programs, and technical presentations.
Managed customer hardware and software upgrades.
On-call 24×7 hardware replacement service and spares management.
Created distribution site for software and support documentation.
Maintained Intranet/Internet services.
Full-time position
Edgecliff, NSW
June 1995 – April 1997
Dragon Net
Dragon Net was a small Internet service provider, catering mainly to home
dial-up Internet customers.
Reported to Managing Director
Dramatically improved company accounts database using MS Access by automating generation of invoices and account usage details.
Generated additional revenue by streamlining Internet domain name registrations and delegations with the installation of internal servers.
Consistently improved system functionality and performance by building upon existing product knowledge.
Developed web design and CGI scripting skills.
Maintained and improved performance of UNIX Internet servers, LAN, and ISDN WAN services.
Provided telephone technical support for Internet customers.
Administered domain name registration and delegations.
Supervised accounts, sales and receivables, and credit card transactions.
Designed advertising layout for both Dragon Net and clients.
Casual position
University of New England, Armidale, NSW
1994
Duval College
Duval College is a residential college at the University of New England,
in Armidale. Duval College provides accommodation for 200 students.
Reported to College Principal
Upgraded the college computer system in line with student needs.
Initiated periodic evaluation and review of computer usage.
Became familiar with common problems less experienced users face.
Provided guidance and assistance in the upgrade and development of college computing facilities.
Developed and provided a basic training program for 250–300 users on both Macintosh and PCs.
Maintained and installed PC and Macintosh hardware and software.
Presented monthly usage reports to College Principal.
Maintained LAN and printer facilities on a day-to-day basis.
Below is a summary of my education.
Credit-plus average
University of New England
Armidale, NSW
1991–1994
| Course Title | Result |
|---|---|
| Intro to software engineering | high distinction |
| Signal processing | high distinction |
| Data structures | distinction |
| Discrete mathematics and modelling | distinction |
| Numerical analysis | distinction |
| Computational mathematics | credit |
| Computer architecture and assembler | credit |
| Computer networks | credit |
| Databases | credit |
| Electronics and microprocessors | credit |
| Intro to computing science | credit |
| Intro to electronics | credit |
| Linear algebra | credit |
| Mathematical methods | credit |
| Optoelectronics | credit |
| Programming environments | credit |
| Multivariable calculus | pass |
| Parallel processing | pass |
Distinction average
North Coast Institute of TAFE
Port Macquarie, NSW
2002
Received Metro Advertising Award for first in the course.
| Course Title | Result |
|---|---|
| Customer relationship management | distinction |
| Develop work priorities | distinction |
| Intro to e-business marketing | distinction |
| Intro to tourism marketing | distinction |
| Marketing mix | distinction |
| Marketing presentations | distinction |
| Marketing principles | distinction |
| Marketing research | distinction |
| Managing a sales team | distinction |
| Target marketing | distinction |
| Understanding buyers | distinction |
| Building business relationships | credit |
| Identifying business skills | pass (ungraded) |
Distinction average
Open Training and Education Network
2002–present
| Course Title | Result |
|---|---|
| Planning for success | distinction |
| Marketing | distinction |
| Business finance | distinction |
| Cost, profit, and breakeven | distinction |
| Business law | |
| Operations and customer service | |
| Ownership structures | |
| Purchasing and stock control | |
| Understanding financial reports | |
| Small business bookkeeping | |
| Insurance | |
| Taxation | |
| Preparing a feasibility study |
TER 82.45
McKillop Senior College
Port Macquarie, NSW
1990–1991
| Course Title | Result |
|---|---|
| Mathematics | 91–100 percentile |
| Economics | 91–100 percentile |
| English | 81–90 percentile |
| Physics | 71–80 percentile |
| Chemistry | 61–70 percentile |
Over a decade of experience across a range of operating systems, databases, office applications, programming and scripting languages, and Internet technologies.
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Adobe ImageReady
Adobe Illustrator
Crystal Reports
C and C++
Perl
SQL
Shell / sed / awk
X Windows
HTTP and FTP
Proxy caching
Apache
CGI
DNS
HTML and CSS
PHP
SMTP / IMAP / POP3
JavaScript
Unix (BSD, Solaris)
Windows 98, 2000, XP
Macintosh
TCP / IP
NFS
Load balancing
Authentication systems
Microsoft Access
Microsoft SQL server
MySQL
RDBMS Design