Résumé of Boyd Currey : Career ‹ Meridian ‹ meridian.net.au
See also:
Résumé of Boyd Currey :
Summary »
Skills »
Education »
Career »
Personal »
Technical
Alternate formats:
HTML [20 KB] •
Adobe PDF [197 KB] •
MS Word [606 KB]
Contract position
Castle Hill, NSW
January 2003
Ecolab Ltd
Ecolab is a world leader in the manufacture and marketing of technically
superior cleaning and sanitising products and systems for the hospitality and
healthcare industries.
Reported to Marketing Manager
Successfully applied recently acquired skills in marketing by designing a questionnaire, conducting telephone interviews, analysing data, and writing a final report.
Made contact with marketing, sales, and distribution managers, customers, and industry associations to gather background information.
Managed the project largely unsupervised.
Enjoyed learning a great deal about the cleaning chemical industry.
Researched the market characteristics of budget cleaning chemicals, as defined by the market research brief.
Full-time position
North Sydney, NSW
May 2000 – May 2001
Network Appliance
Network Appliance is a recognized leader in enterprise storage and the
delivery of data and content on demand.
Reported to Product Quality Manager (USA), Operations Manager, and Sales Account Manager (Australia)
Network Appliance acquired ProVision Technology (see below) in May 2000. I maintained a similar role.
Full-time position
North Sydney, NSW
October 1998 – April 2000
ProVision Technology Pty Ltd
ProVision Technology offered customers high-end solutions to their
file-storage and networking needs, and provided superior technical
support.
Reported to Customer Support Manager and Sales Account Managers
Analysed system performance metrics to forecast usage requirements, quantify performance improvements, and measure bandwidth savings.
Continued the development of an automated system for the collection of key performance statistics from customer caching deployments.
Maintained a proactive approach to automated system monitoring, thereby improving system fault-tolerance and performance.
Excelled in customer support by developing professional relationships, technical account management skills, and product knowledge.
Designed and implemented a call centre database in MS Access to streamline the handling of customer support enquiries.
Created a system profile database in MS Access to store detailed information about customer hardware and software configurations to expedite resolution of technical issues.
Significantly improved the department's Intranet web site by redesigning the layout and reorganising content, improving navigation, and identifying commonly used tools.
Reseller NetCache Engineer of the Year 2000 – Australia-New Zealand.
Diagnosed and resolved escalated technical issues by working with customers, Account Managers, engineering resources, and support staff, in the United States, European, and Asia-Pacific Support Centres.
Assisted Systems Architects and Sales team with system design, tender responses, evaluation programs, and technical presentations.
Managed customer hardware and software upgrades.
On-call 24×7 hardware replacement service and spares management.
Created distribution site for software and support documentation.
Maintained Intranet/Internet services.
Full-time position
Edgecliff, NSW
June 1995 – April 1997
Dragon Net
Dragon Net was a small Internet service provider, catering mainly to home
dial-up Internet customers.
Reported to Managing Director
Dramatically improved company accounts database using MS Access by automating generation of invoices and account usage details.
Generated additional revenue by streamlining Internet domain name registrations and delegations with the installation of internal servers.
Consistently improved system functionality and performance by building upon existing product knowledge.
Developed web design and CGI scripting skills.
Maintained and improved performance of UNIX Internet servers, LAN, and ISDN WAN services.
Provided telephone technical support for Internet customers.
Administered domain name registration and delegations.
Supervised accounts, sales and receivables, and credit card transactions.
Designed advertising layout for both Dragon Net and clients.
Casual position
University of New England, Armidale, NSW
1994
Duval College
Duval College is a residential college at the University of New England,
in Armidale. Duval College provides accommodation for 200 students.
Reported to College Principal
Upgraded the college computer system in line with student needs.
Initiated periodic evaluation and review of computer usage.
Became familiar with common problems less experienced users face.
Provided guidance and assistance in the upgrade and development of college computing facilities.
Developed and provided a basic training program for 250–300 users on both Macintosh and PCs.
Maintained and installed PC and Macintosh hardware and software.
Presented monthly usage reports to College Principal.
Maintained LAN and printer facilities on a day-to-day basis.